BANKHOUSE SURGERY
One Life Hartlepool, Park Road, Hartlepool, TS24 7PW
 EMISaccess Explained


EMISACCESS ONLINE SERVICE

Using this online service it is possible to request repeat prescriptions, book appointments and amend your contact details (change address, telephone number etc).

Other services may be available in the future.

There may be times when EMIS access is not available this tends to be during times of computer backup and other house keeping – usually 11pm – 4am.

In order to use the service you must first request registration security details which you can then use to create your own secure account

We will require a form of photo identification (passport, driving licence) before the receptionist can give you for security information.

Create an account using the security information and select a password only you know.

To sign in to this account you will need:

  • Our practice ID - 5843

  • Your Access ID – on your registration letter

  • Your Password – chosen by you when you create the account

You can track the progress of your prescription request by accessing your account. If you need your prescription early for example because you are going on holiday - please let us know in the message section of the request. Prescriptions will be ready after 3.30pm the next working day (for requests received out of normal business hours – this will be in two working days)

 
Emergencies/house calls
Tel: 01429 274386

General
Tel: 01429 274800
Tel: 01429 867535
Tel: 01429 266368

Fax: 01429 8608111
Out of Hours Care
Tel: 0845 6033131 
(6pm – 8am,
weekends and
Public Holidays)
EMIS


For more information on how this service works click here

NHS Direct Online
Tel: 0845 4647

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