BANKHOUSE SURGERY
One Life Hartlepool, Park Road, Hartlepool, TS24 7PW
 Appointments


 

SURGERY OPENING HOURS: 8.00am - 6.00pm
   
   
   
   
Doctors appointment times:  
     
  Saturday 9.00 am – 11.30 am by appointment only
     
  Monday to Friday 8.30 am - 12.00 noon
3.00 pm - 5:30 pm
     
Practice Nurse appointment times:
     
  Monday to Thursday 8.30 am – 12.30 pm
2.00 pm – 5.30 pm
     
  Friday 8.30 am - 12.30 pm

Appointments

We are aiming to ensure that routine appointments have no more than 2 working days wait. If your condition is urgent, please inform the Reception Staff and we will see you that same day. Patients seen urgently cannot be guaranteed the time or doctor of their choice. An urgent condition is one that cannot be reasonably expected to wait until the next routine appointment. Only one patient per appointment, please.

Our appointment system is currently under development to allow us to provide the best service possible.  If you have any comments or suggestions please let us know.

New Service

You may now book appointments online.

NURSE APPOINTMENTS

When booking an appointment for the Nursing team please ensure you make the correct number of consecutive appointments.

Sister Gledden / Nurse Wright

  • Diabetic 3 appointments

  • Family planning 2 appointments

  • COPD 3 appointments

  • Smear 2 appointments

  • Asthma 2 appointments

  • Injections 1 appointment

  • Heart disease 2 appointments
    HCA Edie

  • BP + Bloods 2 appointments

  • BP only 1 appointment

  • Bloods only 1 appointment

Cancellation

Please ensure that you cancel any appointments that you no longer require. Each week approximately 50 patients do not turn up for their appointments resulting in all others having to wait longer for appointments. Patients who repeatedly fail to attend appointments will be asked to find another Doctor.

Telephone Advice

When phoning to talk to a Doctor please bear in mind the surgery times. The receptionists have been instructed not to interrupt a surgery except for emergencies.

 
Emergencies/house calls
Tel: 01429 274386

General
Tel: 01429 274800
Tel: 01429 867535
Tel: 01429 266368

Fax: 01429 860811
Out of Hours Care
Tel: 0845 6033131 
(6pm – 8am,
weekends and
Public Holidays)
EMIS


For more information on how this service works click here

NHS Direct Online
Tel: 0845 4647

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