Non-English Speakers

Repeat Prescribing

From 1st February the surgery has changed its repeat prescribing policy to come into line with Primary Care Trust and other best practice guidelines, and we can no longer accept prescription orders by telephone.

Whilst this surgery has never had safety issues with our current system, we will be subject to CQC inspection from 1st April and we feel obliged to come into line with what is nationally regarded as best and safest practice, and which is already normal practice in almost all Hartlepool practices.

There are now three options for ordering:-

1) Keep the white half of your last prescription. When you are ready to re-order, tick the boxes opposite the items needed, and drop the form into a prescription box at the entrance to the surgery.

2) You can register for on-line access and subsequently order via this web site. Please ask at reception for the access information required. You need this information before trying to register. As well as online ordering of prescriptions, you will also be able to make and cancel appointments.

3) You can take the white side of your prescription to your community pharmacy and ask them to order on your behalf. They will then accept your telephone orders or order automatically for you. It is also now possible to arrange for your community pharmacy to collect prescriptions on your behalf.