If possible please try to telephone reception before 10:30am if you require a home visit. The receptionist will ask why you think a home visit is needed so this information can be passed on to the doctors and ensure that the correct clinician visits. Sometimes it may be that the symptoms are too severe to wait for a routine visit and we need to have enough information to know whether to interupt the on-call doctor and possibly arrange a visit immediately or arrange emergency hospital admission.
A doctor or nurse may phone you back at around 12.00 as it may be that your problem can be dealt with by telephone advice, or they may wish to obtain further information before visiting. It may also be decided that it would be more appropriate to send one of our nurses, a district nurse, a community matron, arrange hospital attendance or the doctor may ask you to attend at the surgery.
House visits are only available for patients who are clinically housebound because of illness or disability. The criteria for making housecalls has changed substantially in recent years. Please remember that, on average, three patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery. Patient transport difficulties are not a justification for a home visit and patients must use taxis if necessary to attend the surgery. If patients are able to go out for other reasons, or are able to attend hospital appointments, they can also attend the surgery.