Bankhouse Surgery - The doctors, nurses and other staff at our practice

Doctors

Dr Michael Smith (m)
MB.ChB. 1985 Edinburgh BSc. (Hons) DRCOG, MRCGP

Dr Christopher Heggs (m)
MBBS, 1980 London FRCOG, MRCGP, DLO

Dr Randhir Ramchander (m)
MBBS, 2001 Trinidad MRCGP

Dr Evelin Schock (f)
State Exam Med, 1998 Frankfurt

Dr Alexandra Jane Muirhead (f)

MBChB (Dundee) DRCOG, FRCS Ed (A&E), FCEM

Dr Joanna Susan Kierstan (f)

MBBS (distinction) Newcastle, DRCOG, MRCGP (2007)

Dr Prem (Mathiazhagan) (m)
MBBS MRCGP MRCS (Edinburgh)

Nurses

We have three Practice Nurses and a Health Care Assistant who work very closely with the Doctors and are trained to do an extensive number of procedures and tests. They may work along with the doctors, for example assisting in minor surgery or work alone in screening clinics, asthma and diabetes clinics, new patient assessments, etc. You may book directly with the practice nurse for such services as foreign travel immunisation, cervical smears, etc. They are also in attendance at our baby clinic on Tuesday mornings.

Sister Louise Stonehouse (f)

Sister Melissa Wright (f)

Mrs Edie Coates (f)

Edie, our Assistant Nurse Practitioner, works under the close supervision of our Practice Nurses. She is fully trained to perform new patient reviews, blood tests, CVD risk assessments, certain annual reviews, INR checks, a number of vaccinations and injections, and other routine health checks. She also removes sutures and staples and can check and change a wide variety of dressings.

Practice Management

Christopher Booth
Our Practice Manager, Christopher Booth, will be only too willing to help you with any administrative or non-medical aspects of your health and treatment. He is also available, by appointment, to discuss any suggestions, which may improve our service to you

Christine Ash
Reception Manager, also IT Coordinator & Audit Manager

Administration

All our staff are there to help you and are pleased to do so. Supervised by Mrs Christine Ash, receptionists are your link with the rest of the practice. They may need to ask you medical details in order to work effectively and at all times are working under the instructions of the doctors. All information given to them is treated in confidence and they are bound by the same codes of conduct as the Doctors and Nurses. The more information you are able to give to the receptionists the better they will be able to assist you.

Reception

Our Reception team comprises Zoe, Debbie, Vivienne, Victoria, Stephanie, Kirsty, Andrea, Kim, Claire, Amy, Jenni and Natalie.

Counsellors

Barbara Norton

Noticeboard

Latest News

Repeat Prescribing

From 1st February the surgery has changed its repeat prescribing policy to come into line with Primary Care Trust and other best practice guidelines, and we can no longer accept prescription orders by telephone.

Whilst this surgery has never had safety issues with our current system, we will be subject to CQC inspection from 1st April and we feel obliged to come into line with what is nationally regarded as best and safest practice, and which is already normal practice in almost all Hartlepool practices.

There are now three options for ordering:-

1) Keep the white half of your last prescription. When you are ready to re-order, tick the boxes opposite the items needed, and drop the form into a prescription box at the entrance to the surgery.

2) You can register for on-line access and subsequently order via this web site. Please ask at reception for the access information required. You need this information before trying to register. As well as online ordering of prescriptions, you will also be able to make and cancel appointments.

3) You can take the white side of your prescription to your community pharmacy and ask them to order on your behalf. They will then accept your telephone orders or order automatically for you. It is also now possible to arrange for your community pharmacy to collect prescriptions on your behalf.

Patient Group

Please see the Patient Group tab on the right hand side of our home page.

We encourage our patients to join this group and hopefully regularly give us their views and contribute to the practice's future policies.

Further Information

Patient Group

Survey Report